At bit339, we take your privacy seriously. This Privacy Policy explains exactly what personal data we collect when you use the bit339 platform, why we collect it, how it is stored and protected, who it may be shared with, and what rights you hold over your own information as a player in Pakistan.
Six core principles guide the way bit339 handles every piece of personal information entrusted to us by our players.
bit339 collects only the personal data that is strictly necessary to operate your account, process your PKR transactions, and comply with applicable regulations. We do not collect data for its own sake.
This Privacy Policy tells you plainly — in clear English — what data is held on you, why it exists, and who can see it. No buried clauses, no surprises. What you read here is what happens with your data at bit339.
All personal data held by bit339 is encrypted at rest and in transit using industry-standard protocols. Access to player data is restricted to authorised personnel only, and all access is logged and audited.
As a bit339 player, you have the right to access, correct, export, and request deletion of your personal data at any time. Submit a request to our support team and we will respond within the timeframes set out in this policy.
bit339 does not retain your personal data indefinitely. Each category of data has a defined retention period tied to its purpose. Once that purpose is fulfilled and no legal obligation requires further retention , your data is securely deleted or anonymised.
bit339 does not sell, rent, or trade your personal data to third-party marketers or data brokers under any circumstances. Your information exists solely to operate and improve your experience on the bit339 platform.
This Privacy Policy ("Policy") is issued by bit339 ("bit339", "we", "us", "our") and applies to all individuals who register for, access, or use the bit339 online gaming platform at bit339.net and any associated mobile interfaces. By creating a bit339 account or continuing to use the platform, you acknowledge that you have read and understood this Policy. If you do not agree with any part of this Policy, you should not use the bit339 platform.
This Policy should be read alongside the bit339 Terms & Conditions and Responsible Gaming policy. Together, these documents set out the full framework governing your relationship with bit339.
bit339 is an online gaming platform operated under its applicable gaming licence, providing cricket betting, casino games, slot titles, live dealer experiences, and instant-win products to players in Pakistan. The platform is accessible at bit339.net and is denominated entirely in Pakistani Rupees (PKR).
As the operator of this platform, bit339 is the data controller in respect of all personal data collected through your use of the platform. This means bit339 determines why your personal data is collected and how it is processed.
For any privacy-related enquiries, data subject access requests, or complaints regarding how your personal data is handled, you may contact us through the following channels:
Please quote your registered bit339 username and the subject "Privacy Request" in all data-related communications so our team can locate your records and process your request without delay.
bit339 collects personal data from you in three ways: data you provide directly when registering or using the platform; data generated automatically by your use of the platform; and data received from third parties as part of our verification and payment processes.
Special Category Data: bit339 does not intentionally collect special category personal data (such as health information, biometric data, or political opinions). If you voluntarily disclose such information in a support interaction, it will be used only to resolve your query and will not be retained beyond that purpose.
bit339 processes your personal data only where a lawful basis exists for doing so. The table below sets out the primary purposes for which we process personal data and the corresponding legal basis in each case.
| Purpose | Legal Basis |
|---|---|
| Creating and managing your bit339 account | Performance of contract |
| Processing PKR deposits and withdrawals | Performance of contract |
| KYC identity and age verification (21+) | Legal obligation / legitimate interests |
| Anti-money laundering (AML) compliance screening | Legal obligation |
| Fraud detection and platform security | Legitimate interests |
| Responsible gaming monitoring and intervention | Legal obligation / legitimate interests |
| Customer support and dispute resolution | Performance of contract / legitimate interests |
| Sending account-related communications (security alerts, T&C updates) | Performance of contract / legal obligation |
| Sending promotional communications (where opted in) | Consent |
| Platform analytics and service improvement | Legitimate interests |
bit339 does not sell your personal data. We share personal data only in the following defined circumstances and only to the minimum extent required for each purpose.
To process your PKR deposits and withdrawals, bit339 shares relevant transaction data with our integrated payment partners: JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, Raast, and 1LINK. Each of these providers handles your payment data in accordance with their own privacy policies and applicable Pakistani financial regulations.
bit339 works with licensed third-party identity verification and AML screening providers to fulfil its regulatory obligations. Your identity documents and personal details may be transmitted securely to these providers for the purpose of verification only. These providers are contractually bound to process your data solely for the purpose of providing verification services to bit339 and may not use it for any other purpose.
bit339's platform infrastructure is hosted on secure cloud servers. The hosting and infrastructure providers may have technical access to data stored on our systems. All such providers operate under strict data processing agreements that prohibit independent use of player data.
Where you play games provided by third-party game studios integrated into the bit339 platform, limited data (such as a pseudonymous player session identifier) may be shared with the game provider to facilitate gameplay. Game providers do not receive your full name, CNIC, or payment information.
bit339 may be required to disclose personal data to gaming regulators, financial intelligence units, tax authorities, law enforcement agencies, or courts where such disclosure is required by applicable law or a valid legal order. bit339 will disclose only the specific data required and will notify the affected player where legally permitted to do so.
bit339 does not share your data with advertisers, social media companies, or any third party for marketing purposes without your explicit consent.
The bit339 platform primarily processes and stores player data within secure data centres serving the Pakistani market. Where data is processed outside Pakistan — for example, by a KYC provider or cloud infrastructure partner — bit339 ensures that appropriate safeguards are in place before any such transfer occurs. These safeguards may include contractual data protection clauses, certifications, or transfers to jurisdictions that maintain an adequate standard of data protection law.
You may request details of the specific safeguards in place for any international transfer of your personal data by contacting our support team at [email protected].
bit339 retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, unless a longer retention period is required by law. The table below sets out our standard retention periods by data category.
| Data Category | Retention Period |
|---|---|
| Account registration data (name, DOB, address, contact) | Duration of account + 7 years after closure |
| KYC identity documents (CNIC, NICOP, passport) | Duration of account + 5 years after closure |
| Transaction and payment records (PKR deposits / withdrawals) | 7 years from transaction date (AML obligation) |
| Betting and gaming history | 5 years from the date of each session |
| Customer support correspondence | 3 years from date of last interaction |
| Marketing preference data | Until consent withdrawn + 1 year |
| Cookie and analytics data | 13 months from collection |
| Self-exclusion records | Minimum 6 years from exclusion date |
Once the applicable retention period expires, personal data is either securely deleted or irreversibly anonymised so that it can no longer be attributed to any individual player.
As a bit339 player, you hold meaningful rights over the personal data we hold about you. bit339 is committed to facilitating the exercise of these rights promptly and without unnecessary barriers.
You may request a copy of the personal data bit339 holds about you at any time. We will provide this data in a structured, commonly used format within 30 calendar days of your verified request. There is no charge for a single access request within a 12-month period.
If any personal data held on your bit339 account is inaccurate or incomplete, you have the right to request its correction. Minor corrections (such as updating a contact number or email address) can be made directly in your account settings. Corrections to identity data (name, date of birth, CNIC number) must be supported by updated documentation.
You may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, where you have withdrawn consent and no other legal basis applies, or where the data has been unlawfully processed. Note that bit339 may be unable to immediately delete certain data categories where a legal retention obligation applies — for example, transaction records subject to a 7-year AML retention requirement.
You may request that bit339 restricts processing of your personal data in defined circumstances — for example, while a rectification request is being assessed, or where you have objected to processing pending a determination of legitimate grounds.
Where processing is based on consent or contract and is carried out by automated means, you have the right to receive your personal data in a machine-readable format and to request that it be transmitted directly to another controller where technically feasible.
You have the right to object to processing based on legitimate interests at any time. You also have an unconditional right to object to processing for direct marketing purposes, which will be actioned immediately upon receipt of your objection.
To exercise any of the rights described above, contact our support team at [email protected] with the subject line "Data Rights Request". We will verify your identity before processing the request.
bit339 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. These measures include:
Despite these measures, no internet-based platform can guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights and freedoms, bit339 will notify affected players without undue delay and take immediate steps to contain and remediate the breach.
bit339 uses cookies and similar tracking technologies to operate the platform, remember your preferences, maintain session security, analyse usage patterns, and — where you have consented — deliver relevant promotional content.
You can review and update your cookie preferences at any time through the Cookie Settings option in your account dashboard. You may also control cookies through your browser settings, though disabling certain cookie categories may affect platform functionality. Withdrawing consent for analytics or marketing cookies does not affect the lawfulness of processing that occurred before the withdrawal.
Cookies set by bit339 have a maximum retention period of 13 months. Session cookies expire automatically when you close your browser.
The bit339 platform is strictly intended for individuals aged 21 years and older. bit339 does not knowingly collect or process personal data belonging to persons under the age of 21. If bit339 becomes aware that personal data has been collected from an individual under 21, that data will be immediately deleted and the associated account permanently closed.
Parents and guardians are encouraged to install parental control software on shared or household devices to prevent underage access to online gaming platforms. If you believe a minor has accessed or registered on the bit339 platform, please contact us immediately at [email protected].
bit339 will only send you marketing communications — such as bonus offers, promotions, and platform updates — where you have explicitly opted in to receive such communications during registration or through your account settings. You may withdraw your consent to receive marketing communications at any time by:
Withdrawal of marketing consent will be processed within 72 hours. Note that withdrawing marketing consent does not affect essential account communications such as security alerts, account verification emails, deposit confirmations, or withdrawal notifications — these are necessary for the operation of your account and will continue to be sent.
bit339's responsible gaming obligations require us to monitor player behaviour for indicators of problem gambling. This monitoring — which is conducted using automated systems and periodic human review — involves processing your gaming history, deposit patterns, session durations, and use of responsible gaming tools. This processing is conducted on the basis of our legal obligations and legitimate interests in player protection.
Where our monitoring systems identify a potential concern, an authorised bit339 responsible gaming team member may review your account data and, where appropriate, reach out to you with support information or to apply a safeguarding measure. All such reviews are handled confidentially and in accordance with this Privacy Policy.
Responsible gaming records — including self-exclusion activations, cooling-off periods, and support interactions — are retained for a minimum of 6 years to ensure the effectiveness of safeguarding measures and to prevent circumvention of self-exclusion commitments.
For more information about our responsible gaming programme, visit our Responsible Gaming page.
bit339 uses automated systems in several areas of its operations, including fraud detection, AML transaction monitoring, age and identity verification, and responsible gaming monitoring. These automated systems may result in decisions that affect your account — for example, a temporary account suspension triggered by an automated fraud alert.
Where a significant automated decision is taken that affects you adversely, you have the right to request human review of that decision. To request a manual review, contact our support team at [email protected] quoting your account username and a description of the decision you wish to contest. Manual reviews are completed within 5 business days.
bit339 reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or platform features. When material changes are made, we will notify registered players by email to the address on their account and by a prominent notice on the bit339 platform, with a minimum of 7 days' advance notice before the revised Policy takes effect.
The "Last Updated" date at the top of this Policy reflects the most recent revision. We encourage you to review this Policy periodically. Your continued use of the bit339 platform after the effective date of any revision constitutes acceptance of the updated Policy.
If you believe bit339 has handled your personal data in a manner that is inconsistent with this Privacy Policy or applicable data protection law, we encourage you to contact our support team in the first instance. We take all privacy complaints seriously and will investigate your concern thoroughly.
You may raise a privacy complaint by contacting us at:
We will acknowledge your complaint within 48 hours and provide a substantive response within 30 calendar days. If you remain dissatisfied with bit339's response, you retain the right to escalate your complaint to the relevant regulatory authority in your jurisdiction.
If any part of this Privacy Policy is unclear or you wish to exercise your data rights, our support team is available 24/7.
Visit FAQbit339 is strictly an adult gaming platform. By using the platform you confirm you are 21 years of age or older.
Your data is safe with us. Create your bit339 account today and enjoy cricket betting, slots, live dealer games, and more — all in PKR via JazzCash and EasyPaisa. 21+ only. Please play responsibly.